Professional Sales Skills Track
Learn how to become a professional sales representative whether face-to-face or remotely. You will master persuasion, negotiation, customer relationship management, and closing deals in any sales environment.
Professional Theory 
Practical Applications 
Final AssessmentOverview of the course
This track combines traditional on-site selling arts with the latest virtual selling techniques online. You start by understanding customer psychology and the professional sales cycle stages. Then you learn field sales skills: handling objections, reading body language, and closing deals face-to-face. Finally you master virtual selling using video conferencing tools, CRM systems, and electronic contracts to be able to sell anytime, anywhere.
What will you learn?
The complete professional sales cycle (from prospecting to after-sales)
Rapport building and trust-building techniques (in-person and remotely)
Active listening, questioning skills, and discovering customer needs
Reading body language and non-verbal cues in direct selling
How to handle objections and turn them into sales opportunities
Negotiation and persuasion strategies on-site and through screens
Using Zoom, Teams, and Google Meet for remote presentations
Managing CRM systems (HubSpot, Salesforce) for customer tracking
Closing deals using electronic contracts and digital signatures
Measuring sales team KPIs (in-person and virtual) and improving results
The levels within the path
Professional On-Site Sales Skills
Covers the basics of face-to-face selling: the sales cycle, relationship building, reading body language, handling objections, field closing techniques, and managing in-store or field sales operations.
Integrated Virtual Sales Skills
Focuses on remote selling: using video platforms, CRM management, electronic negotiation, closing deals with digital contracts, and follow-up via email and WhatsApp to ensure relationship continuity.
After completing the course, you will be able to
- Lead a complete sales cycle whether on-site or online
- Read customer signals and understand their needs through any sales channel
- Handle objections and resolve them professionally (in-person and virtually)
- Use CRM and digital sales tools to increase sales and improve performance
Admission Requirements
- Appropriate higher education degree
- Acceptable level of English (reading and writing)
- Preferably some sales experience
- A computer, high-speed internet, and good computer skills
- Willingness to learn and continuously develop
Get a certificate Professional Sales Skills Track
2 levels in this track
- Professional On-Site Sales Skills
- Integrated Virtual Sales Skills
Your future begins with a step.
Start your learning journey today and acquire the skills that qualify you for the labor market and help you achieve your goals.